We will try to ship your order the same day before 16:00 CET if it is on a business day. If we miss the deadline then your order will be shipped the next day.
frequently asked questions
We will try our best to answer every question
If you can't find your question on our FAQ, please contact us via the contact form or send us a DM on Instagram
general questions
How long does it take to ship my order?
Where do orders ship from?
All our orders ship from our warehouse in The Netherlands. We are located in The Netherlands.
How long does shipping take in Europe?
Between 1 and 7 business days depending on which European country. For more information check out: https://www.dhlparcel.nl/sites/default/files/content/DOCS/ENGELS/delivery_time_Europe.pdf
How long does shipping take internationally?
Between 7 and 14 business days depending on which country. For more information check out: https://www.postnl.nl/en/customer-service/international-delivery-times-post-and-parcels/
Will I pay taxes or duties for international imports?
**Only applies for orders outside of the EU union** Yes. We comply with international law by marking packages at full value. We will not artificially reduce values for customs. Our shipping quotes do not include VAT or processing fees. You are considered an individual importer for tax purposes.
Can I request a refund/return?
If you, for whatever reason, are not extremely satisfied with your brand new product, you can return them within 14 days after delivery. Just simply email us at info@zuiver.one.
Can I change my shipping address
Changing shipping address is only possible before the package has been shipped. Contact support as soon as possible at info@zuiver.one if the given address is not correct.
I have a problem or question that isn't listed here
Contact our support at info@zuiver.one. Bare in mind we have a small team and are experiencing high traffic in support. Normal time to reply is 1-5 business days.
How long does it take for me to get a refund?
Between 15-30 work days.
deskmat questions
How long will it take for my deskmat to flatten completely?
For most deskmats it takes between 1 to 3 weeks when first unrolled.
How can i clean my deskmat the best?
Use water and a towel to clean small stains, the deskmat is also machine washable in cold water / gentle wash.
Can I order a deskmat in a custom size?
We currently do not offer any other size than displayed on the product page.
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